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Ocean Optics
Worldwide Headquarters
Dunedin, Florida, USA

+1 727-733-2447

info@oceanoptics.com

Sales, Service
& Support Facility
Duiven, The Netherlands

+31 26-319-0500

info@oceanoptics.eu

Ocean Optics GmbH Sales,
Service & Support Facility
Ostfildern, Germany

+49 711-34-16-96-0

info@oceanoptics.eu

Sales Support
for the
United Kingdom

+44 1865-811118

info@oceanoptics.eu

Sales, Service
& Support Facilities
Shanghai, PRC – Beijing, PRC

+86 21-6295-6600

asiasales@oceanoptics.com

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Home > Support > Terms & Conditions

Terms & Conditions

Our business Terms & Conditions are as follows:

EUROPE, MIDDLE EAST, AFRICA

AMERICAS, ASIA, AUSTRALIA

  • All sales are based on EURO currency unless stated otherwise.
  • All prices are subject to change without notice.
  • Ocean Optics reserves the right to alter or terminate the terms of this commitment at any time, without notice. All other applicable terms and conditions are still in effect.

PAYMENT TERMS: Net 30 days from the date of invoice.
We accept Visa, MasterCard and American Express credit cards.

SHIPPING TERMS: Ex Works (EXW), Ostfildern, Germany

  • All sales are based on U.S. dollars unless stated otherwise.
  • All prices are subject to change without notice.
  • Ocean Optics reserves the right to alter or terminate the terms of this commitment at any time, without notice. All other applicable terms and conditions are still in effect.

PAYMENT TERMS: Net 30 days from the date of invoice.
We accept Visa, MasterCard and American Express credit cards.

SHIPPING TERMS: Ex Works (EXW), Dunedin, FL, USA

Definition of  “Ex Works” as stated by International Chamber of Commerce (ICC): “Ex Works” means that the seller delivers when it places the goods at the disposal of the buyer at the seller’s premises or at another named place (i.e.,works, factory, warehouse, etc.). The seller does not need to load the goods on any collecting vehicle, nor does it need to clear the goods for export, where such clearance is applicable. – For more information visit ICC

ORDER CHANGES, CANCELLATIONS and RETURNS FOR CREDIT:

  • The buyer may return all standard Ocean Optics manufactured items up to 30 days from date of shipment for a refund or credit and will incur up to a 25% restocking fee.
  • Any custom configured products or resold items may be returned up to 30 days from date of shipment for a refund or credit up and will incur a 50% restocking fee.
  • Do not return any item(s) without prior authorization from Customer Service Representative.
  • Please check your order for accuracy; changes after 24 hours will incur build change fees.
  • All software sales are final.

PDF: Terms & Conditions Sheet

Read more information about our exclusive 3-Year Warranty or download PDF: Warranty Sheet

ANTI-BRIBERY CLAUSE

The Customer will:

Comply with all applicable laws, regulations, codes and sanctions relating to anti-bribery and anti-corruption including, but not limited to:

  • Local and national laws in the territories in which it operates.
  • The UK Bribery Act 2010.
  • The US Foreign Corrupt Practices Act 1977.
  • The UN Convention Against Corruption.

Comply with the Halma plc Group Code of Conduct relating to bribery and corruption which may be found on the Halma website.

Have in place its own policies and procedures to ensure compliance with this Clause.

Ensure that all parties with which it is associated or who are providing goods or services in connection with this Contract (including subcontractors, agents, consultants and other intermediaries) are aware of and comply with the requirements of this Clause.

Maintain complete and accurate records of all transactions and payments related to this Contract and, on reasonable request, disclose details of those transactions and payments to the Company.

On reasonable request confirm in writing to the Company that it has complied with the requirements of this Clause and, if so requested, allow the Company to verify this compliance by way of an audit of its records.

Immediately inform the Company if it suspects or becomes aware of any breach of this Clause by one of its employees, subcontractors, agents, consultants or other intermediaries and provide detailed information about the breach.